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Terms of Service

Last updated: September 28, 2026

These Terms of Service (the “Terms”) are an agreement between you and Ignore All Previous Instructions LLC, a Delaware limited liability company that operates NetIntent, located at 2810 N Church St STE 89754, Wilmington, DE 19802, United States (“NetIntent”, “we”, “us”, or “our”). They govern your access to and use of the netintent.com website and the NetIntent live chat and AI agent service, including the chat widget, web dashboard, mobile apps, APIs, and integrations (together, the “Service”).

By creating an account, joining early access, installing the widget, or otherwise using the Service, you agree to these Terms. If you use the Service on behalf of a company or other organization, you agree to these Terms on its behalf and confirm that you have the authority to do so; in that case “you” and “Customer” mean that organization. If you do not agree, do not use the Service.

Please read Section 20 carefully. It contains a binding arbitration agreement and a class action waiver that affect how disputes are resolved.

1. Definitions

  • “Account” means the Customer’s NetIntent account and its workspace.
  • “Team Member” means a person the Customer allows to use its Account, such as an employee or contractor who answers chats.
  • “AI Agent” means the Service’s artificial-intelligence features that answer Visitors, draft replies for Team Members, summarize conversations, and perform Actions.
  • “Action” means an operation that the AI Agent or a Team Member performs through the Service in a connected third-party system, such as looking up an order, changing a shipping address, or issuing a refund.
  • “Visitor” means a person who chats with the Customer through the widget or a connected messaging channel.
  • “Customer Data” means all data submitted to the Service by or for the Customer, its Team Members, and its Visitors, including messages, files, visitor details, and data received from Integrations.
  • “Knowledge Content” means the documents, web pages, product information, policies, instructions, and saved replies the Customer provides so the AI Agent and Team Members can answer questions.
  • “Output” means replies, drafts, summaries, and other content generated by the AI Agent for the Customer.
  • “Integration” means a third-party product or service that the Customer connects to the Service, such as Shopify, WooCommerce, Stripe, Slack, Zapier, WordPress, WhatsApp, Instagram, or Facebook Messenger.
  • “Plan” means the Free plan or a paid plan the Customer selects, including its conversation volume and features, as described on our pricing page.

2. Eligibility and business use

The Service is intended for businesses and professionals. You must be at least 18 years old and able to enter into a binding contract. You confirm that you use the Service for purposes of your trade, business, or profession and not as a consumer. You may not use the Service if you are barred from doing so under applicable law, including sanctions and export control laws.

3. Early access and pre-release features

Parts of the Service are offered in early access, beta, or preview. These features may be incomplete, change, or be discontinued at any time, may be offered free of charge for a limited period, and are provided “as is” without any commitment of availability or support. Joining the early-access list does not guarantee access to the Service or to any particular Plan or price.

4. Accounts and Team Members

  • You must provide accurate and complete registration information and keep it up to date.
  • You are responsible for keeping log-in credentials secure, for all activity in your Account, and for the actions of your Team Members, who must follow these Terms.
  • Plans may include unlimited Team Members. Each Team Member must have an individual log-in; credentials may not be shared.
  • Notify us immediately at [email protected] if you suspect unauthorized use of your Account.

5. The Service

The Service lets the Customer chat with Visitors in real time. Each conversation can be answered by Team Members, by the AI Agent, or by both. The Customer decides whether the AI Agent is turned on, which conversations it handles, which Knowledge Content and Integrations it may use, which Actions it may perform and whether they need approval, and when it must hand a conversation over to a Team Member. We may add, change, or remove features of the Service over time; if we remove a material feature of a paid Plan, we will tell you in advance.

6. AI Agent

6.1 Nature of AI Output

The AI Agent uses machine-learning models, including models provided by third parties. Output is generated automatically and may be inaccurate, incomplete, outdated, or inappropriate, even when it sounds confident. Output is based on the Knowledge Content, instructions, and data the Customer makes available, and the quality of Output depends on them. The same question may receive different answers.

6.2 Customer responsibilities for the AI Agent

The Customer is responsible for:

  • the accuracy, legality, and completeness of its Knowledge Content and instructions, including prices, policies, and product information;
  • testing the AI Agent before making it available to Visitors (for example, in the playground) and monitoring its conversations afterwards;
  • choosing which Actions the AI Agent may perform, the limits and approval rules for them, and reviewing Actions performed in its connected systems;
  • any commitments, offers, discounts, refunds, or other statements that the AI Agent makes to Visitors on the Customer’s behalf within the scope the Customer has configured;
  • keeping in place the Service’s indication that a Visitor is talking with an AI, and providing any additional AI disclosures required by the laws that apply to the Customer and its Visitors;
  • not presenting the AI Agent as a human.

6.3 Not for high-risk uses

The AI Agent must not be used to provide medical, legal, financial, tax, or other professional advice that a Visitor might rely on without human review, to handle emergencies, to make decisions that have legal or similarly significant effects on individuals (such as decisions about credit, employment, housing, insurance, or education), or in any other situation where an error could lead to death, personal injury, or serious damage.

6.4 Actions in connected systems

When the Customer enables Actions, it authorizes the AI Agent and Team Members to perform them in the connected systems using the permissions the Customer has granted. Actions performed in accordance with the Customer’s configuration are treated as performed by the Customer. The Service records AI replies and Actions in the conversation so that the Customer can review them. We are not responsible for the results of Actions carried out as configured, for errors in third-party systems, or for Actions that the Customer’s own settings or permissions allowed.

6.5 Ownership of Output and no training

As between the parties, the Customer owns the Output generated for it, to the extent permitted by law, and may use it for any lawful purpose. Because of how AI models work, similar Output may be generated for others. We do not use Customer Data, Knowledge Content, or Output to train or fine-tune AI models, and we do not permit our AI providers to do so.

6.6 Fair use of AI conversations

AI conversations count toward the Plan’s AI conversation volume as described on the pricing page. Conversations where a Visitor only asks to talk to a person, or that the Service identifies as spam, are not counted as AI conversations. We may limit the AI Agent if usage appears automated, abusive, or designed to circumvent Plan limits.

7. Customer obligations toward Visitors

The Customer is the controller of the personal information of its Visitors and is responsible for:

  • providing its Visitors with a privacy notice that describes the use of live chat, the AI Agent, typing insights (Visitor text visible to Team Members before it is sent), visitor tracking, and any Integrations it enables;
  • having a lawful basis, and obtaining any consent required, for the processing of Visitor data, including for cookies and similar technologies the widget uses;
  • complying with laws that apply to its communications with Visitors, including consumer protection, e-commerce, marketing, and messaging laws, and the terms of messaging platforms it connects;
  • not using the Service to collect full payment card numbers, government identification numbers, passwords, health information, or other special categories of data, unless we have agreed otherwise in writing; the Service is not designed for data subject to PCI DSS or HIPAA;
  • responding to Visitors’ requests to exercise their privacy rights, with our reasonable help where needed.

Where the Customer’s use of the Service involves personal data subject to the GDPR, UK GDPR, or similar laws, our Data Processing Agreement applies and is incorporated into these Terms. You can request a copy at [email protected].

8. Acceptable use

You and your Team Members must not use the Service, including the AI Agent, to:

  • break any law or infringe anyone’s rights, including intellectual property, privacy, and publicity rights;
  • send spam, unsolicited messages, or bulk communications without the recipients’ consent;
  • deceive, defraud, phish, or impersonate any person or organization;
  • distribute malware or content that is illegal, hateful, harassing, sexually explicit, or that exploits or harms minors;
  • sell or promote illegal goods or services, weapons, or regulated products in violation of law;
  • generate content or perform Actions in violation of the usage policies of our AI providers, which we make available on request;
  • attempt to extract, reverse engineer, or manipulate the AI Agent’s underlying models, prompts, or safety measures, other than through normal configuration;
  • probe, scan, or test the vulnerability of the Service, or bypass its security or usage limits, without our written permission;
  • interfere with the Service or its infrastructure, or use it in a way that places an unreasonable load on it;
  • access the Service to build a competing product, or copy its features, design, or content;
  • resell, sublicense, or provide the Service to third parties, except as expressly allowed by us (for example, agencies managing their clients’ Accounts).

9. Plans, fees, and payment

  • Free plan. The Free plan is available at no cost with the monthly conversation limits and features shown on the pricing page. We may change the Free plan’s limits and features with reasonable notice.
  • Paid plans. Paid plans are billed monthly in advance, in US dollars, based on the monthly conversation volume the Customer selects. Prices are shown on the pricing page or at checkout.
  • Extra conversations. If a paid Plan’s monthly volume is exceeded, the Service keeps working and the additional conversations are billed at the end of the month at the per-conversation rates shown on the pricing page. The Customer can set a monthly spending cap in the dashboard. When the Free plan’s monthly volume is reached, conversations beyond it are handled as described on the pricing page, or the Customer can upgrade.
  • Automatic renewal. Subscriptions renew automatically each month until cancelled. You authorize us and our payment processor to charge your payment method for each renewal and for extra conversations.
  • Upgrades and downgrades. Upgrades take effect immediately and may be prorated. Downgrades take effect at the next billing period; features and history beyond the new Plan’s limits may become unavailable.
  • Cancellation and refunds. You can cancel at any time in the dashboard. Cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable, except where required by law or where we decide otherwise.
  • Taxes. Prices do not include taxes. You are responsible for all applicable sales, use, value-added, and similar taxes, other than taxes on our income.
  • Price changes. We may change prices with at least 30 days’ notice. The new prices apply from the next billing period after the notice period.
  • Late payment. If a payment fails, we may retry the charge and, after notice, suspend paid features until the balance is paid.

10. Customer Data

The Customer keeps all rights in its Customer Data and Knowledge Content. The Customer grants us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, and display Customer Data and Knowledge Content only as needed to provide, secure, and support the Service, to comply with law, and as described in our Privacy Policy and Data Processing Agreement. This includes sending Customer Data to our subprocessors, including AI providers, to generate Output.

The Customer represents that it has all rights and consents needed to provide Customer Data and Knowledge Content to us for these purposes, and that doing so does not violate any law or third-party right. We may collect and use aggregated and de-identified data about the use of the Service, which does not identify the Customer, its Team Members, or Visitors, to operate, analyze, and improve the Service.

The Customer can export its conversation data where its Plan includes data export, and delete conversations at any time. Our handling of personal data is described in the Privacy Policy.

11. Our intellectual property

The Service, including its software, design, AI Agent configuration, documentation, and the NetIntent name and logo, belongs to NetIntent and its licensors and is protected by intellectual property laws. Subject to these Terms and payment of applicable fees, we grant the Customer a limited, non-exclusive, non-transferable right to use the Service for its internal business purposes during the term of its subscription, and to install the widget on websites it controls. No other rights are granted.

If you send us feedback or suggestions, we may use them without restriction or compensation.

12. Integrations and third-party services

Integrations are provided by third parties under their own terms and privacy policies, which the Customer is responsible for accepting and following. We do not control and are not responsible for Integrations, their availability, or changes to them that affect the Service. By connecting an Integration, the Customer instructs us to exchange Customer Data with it. The AI Agent may rely on third-party AI models; changes by those providers may affect the AI Agent’s behavior.

13. Confidentiality

Each party may receive non-public information from the other that is marked as confidential or would reasonably be understood to be confidential, including Customer Data and non-public details of the Service. The receiving party will use such information only to perform under these Terms, protect it with at least reasonable care, and disclose it only to its personnel and service providers who need to know it and are bound by similar obligations, or as required by law.

14. Availability and support

We work to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted or error-free, and we do not provide a service-level commitment unless agreed in writing. We may perform maintenance, which we try to schedule to minimize disruption. Support is provided by chat and email; response times depend on the Plan.

15. Suspension and termination

  • You can stop using the Service and close your Account at any time.
  • We may suspend or restrict the Service, including the AI Agent, immediately if we reasonably believe that your use violates these Terms or the law, poses a security risk, may harm us, other customers, Visitors, or third parties, or if payment is overdue after notice. Where practical, we will notify you and give you a chance to fix the issue.
  • We may terminate these Terms for convenience with at least 30 days’ notice, and in that case we will refund any prepaid fees for the unused period.
  • After termination, your right to use the Service ends. You can request an export of your Customer Data within 30 days of termination, after which we delete it as described in the Privacy Policy.
  • Sections that by their nature should survive termination survive, including Sections 6.4, 6.5, 9 (for unpaid fees), 10, 11, 13, and 16 to 22.

16. Disclaimers

THE SERVICE, INCLUDING THE AI AGENT AND ALL OUTPUT, IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT OUTPUT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PURPOSE, OR THAT THE AI AGENT WILL RESOLVE ANY PARTICULAR SHARE OF CONVERSATIONS. ANY FIGURES ABOUT AI RESOLUTION RATES ARE ESTIMATES AND NOT GUARANTEES. YOU ARE RESPONSIBLE FOR REVIEWING OUTPUT AND ACTIONS BEFORE RELYING ON THEM.

17. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THEIR POSSIBILITY.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS THE CUSTOMER ACTUALLY PAID TO US FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

IF THE CUSTOMER USES THE SERVICE FREE OF CHARGE, INCLUDING THE FREE PLAN, EARLY ACCESS, TRIALS, AND PRE-RELEASE FEATURES, WE WILL HAVE NO LIABILITY TO THE CUSTOMER FOR ANY DAMAGES ARISING OUT OF OR RELATED TO THAT USE, TO THE FULLEST EXTENT PERMITTED BY LAW. THE CUSTOMER’S SOLE REMEDY IS TO STOP USING THE SERVICE.

These limitations do not apply to the Customer’s payment obligations, to the Customer’s indemnification obligations under Section 18, or to liability that cannot be limited by law. Our obligations under Section 18 are subject to the limitations in this Section 17.

18. Indemnification

The Customer will defend, indemnify, and hold harmless NetIntent and its officers, members, employees, and agents from any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Customer Data or Knowledge Content; (b) the Customer’s or its Team Members’ use of the Service in violation of these Terms or the law; (c) the Customer’s communications with Visitors, including statements made and Actions performed by the AI Agent within the scope the Customer configured; or (d) the Customer’s failure to meet its obligations under Section 7.

We will defend the Customer against any third-party claim alleging that the Service, as provided by us, infringes that third party’s intellectual property rights, and pay the resulting damages finally awarded or agreed in settlement, except to the extent the claim arises from Customer Data, Knowledge Content, Output, Integrations, or use of the Service in violation of these Terms.

The indemnified party must promptly notify the indemnifying party of the claim, give it control of the defense and settlement, and provide reasonable cooperation.

19. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the “Last updated” date. If a change is material, we will notify you at least 30 days before it takes effect, for example by email or in the dashboard. By continuing to use the Service after the changes take effect, you accept the updated Terms. If you do not agree, you may stop using the Service and cancel your subscription.

20. Governing law and dispute resolution

Governing law. These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution. Before starting arbitration, a party must first send a written description of the dispute to the other party (for us, to [email protected]), and both parties will try in good faith to resolve it within 30 days.

Arbitration. Any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, in Wilmington, Delaware, or by video conference if the parties agree. Judgment on the award may be entered in any court with jurisdiction. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect its intellectual property or confidential information.

Class action waiver. Disputes will be resolved only on an individual basis. Neither party may bring a claim as a plaintiff or class member in any class, collective, consolidated, or representative action or arbitration.

Courts. For any matter not subject to arbitration, the parties agree to the exclusive jurisdiction of the state and federal courts located in Delaware.

21. General

  • Entire agreement. These Terms, together with the Privacy Policy, the Data Processing Agreement where it applies, and any order form or written agreement signed by both parties, are the entire agreement between you and us about the Service. If there is a conflict, a signed written agreement prevails over these Terms.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of all or substantially all of our assets.
  • Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, such as outages of internet, hosting, or AI providers, natural disasters, or government action, other than payment obligations.
  • Notices. We may send notices to the email address associated with your Account or show them in the dashboard. You may send notices to [email protected] or to our address above.
  • Publicity. We may identify the Customer as a user of the Service, including its name and logo, unless the Customer asks us not to.
  • Export and sanctions. You will comply with applicable export control and sanctions laws and will not use the Service in, or make it available to persons in, sanctioned countries or on restricted-party lists.
  • Severability and waiver. If any provision is found unenforceable, the rest of these Terms remain in effect. Failure to enforce a provision is not a waiver of it.
  • Independent parties. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
  • Language. These Terms are written in English. Any translation is provided for convenience only.

22. Contact us

If you have questions about these Terms, contact us at:

Ignore All Previous Instructions LLC (NetIntent)
2810 N Church St STE 89754
Wilmington, DE 19802, United States
Email: [email protected]